A service level agreement (SLA) is a documented agreement between a service provider and a customer that identifies both the services needed and the expected level of service. The agreement varies between suppliers, services and sectors of activity. Add a brief introduction to the agreement regarding the parties, the scope of the services and the duration of the contract. For example, the expiry of a service contract with a service provider and the subsequent conclusion of a new contract with a new service provider (e.g. B by reason of the award of a new tender) does not necessarily mean that such an operation falls within the scope of Article 197. It must be determined whether the above three elements are in place before it can be claimed that the working contacts of the workers of the former employer are transferred to the new employer. The applicant concluded a three-year service contract with GM for waste management (`the service contract`), which expired on 31 December 2015. In August 2015, GM issued a tender for waste disposal services. The respondent won the contract. The applicant then sent a letter to the respondent, as a successful bidder, requesting that the respondent replace the applicant as the new employer of its 22 workers who were performing its duties with GM within the meaning of the expiring service contract. The respondent denied this application.

The next section, the list of contracts, should contain four elements: this section includes the details of service management and support applicable to the provider Termination of a service contract does not necessarily allow the provider`s employees to have their contracts transferred to the new provider. However, if the award of the service contract to a new provider constitutes a transfer of an enterprise as a prosecuting enterprise, in accordance with section 197 of the Employment Relations Act 66 of 1995 (« LRA »), its contracts are transferred. Whether Section 197 applies depends on the existence of three factors: « business », « transfer » and « continuation ». Add the relevant reference agreements, policy documents, glossary and details in this section. . . .